MYOB - logo missing on invoices ? How to fix

Have you lost your logo in MYOB – on your invoices, statements, & logo’ed customised forms?

In MYOB accounting software used in Australia – customise a form and insert your own picture/graphic (eg company logo), use the ‘Send to email’ or ‘Send to Disk’ to create an electronic version of your document (invoice/statement etc) … and no picture images appear.

The solution? Install Apple’s free Quicktime software http://www.apple.com/quicktime/ , which must be at least version 5.5. You’ll most commonly find this occurs if a computer is rebuilt, or you have transferred to a new computer with it’s software reloaded from scratch, and someone forgets about Quicktime.

This has to win the award for one of the most illogical solutions to a problem, though I’m sure MYOB have some great reason for the quicktime dependancy. It can also be a little challenging to find this solution in the official MYOB knowledgebase (though if you are paying for support, the call centre are pretty quick with this answer).

Of course we can help with other MYOB issues as well.